Introduction

These Terms & Conditions apply to the Laguna Aesthetics website and to enquiries, consultations, bookings and related client interactions made under the Laguna Aesthetics brand.

Please read these Terms & Conditions carefully before using the website or making an enquiry or appointment request.

By using this website, requesting a consultation, booking an appointment, or otherwise engaging with Laguna Aesthetics, you agree to these Terms & Conditions.

About Laguna Aesthetics

Laguna Aesthetics is a doctor-led aesthetics practice operating from premises in Wimbledon.

Laguna Aesthetics uses JP Lagoon Ltd for administrative and business-side support, including enquiry handling, booking administration, reception support and payment administration where applicable.

Clinical consultation, assessment, treatment decisions, prescribing where applicable, treatment delivery, aftercare, clinical records and related clinical responsibility rest with the independent practitioner providing the consultation or treatment.

At the date of these Terms & Conditions, the current independent practitioner is Dr Saraa Shakir Ali Al-Yasiri.

Website information

The information provided on this website is intended for general information only.

Website content is designed to explain the Laguna Aesthetics approach, introduce available services, and provide general guidance about consultations, treatments and pricing. It is not intended to replace individual consultation, assessment or clinical advice.

While every effort is made to keep website information accurate and up to date, Laguna Aesthetics does not guarantee that all website content will always be fully complete, current or error-free.

Laguna Aesthetics reserves the right to update, amend or remove website content at any time without notice.

Consultation-led services

Laguna Aesthetics follows a consultation-led model.

This means:

all treatments begin with consultation
treatment suitability is assessed individually
treatment recommendations are made on an individual basis
not every treatment will be suitable for every client
no treatment outcome can be guaranteed
pricing for some services may depend on the agreed treatment plan and the amount of product required

Nothing on this website should be interpreted as a guarantee that a particular treatment will be suitable, available or clinically appropriate for any individual.

Age policy

Laguna Aesthetics accepts bookings and consultations for clients aged 18 and over only.

This reflects the legal and operational requirements applying to aesthetics services in England and helps ensure that appointment handling, consultation processes and treatment planning are managed consistently and appropriately.

Laguna Aesthetics reserves the right to request proof of age where reasonably required.

Booking appointments

Appointments may be requested through Laguna Aesthetics booking and enquiry channels, including phone, email, website form, in-person enquiry, and any online booking system introduced by Laguna Aesthetics from time to time.

Submitting an enquiry or booking request does not guarantee appointment acceptance or treatment suitability.

Laguna Aesthetics reserves the right to:

confirm, refuse, move or cancel appointments where reasonably necessary
request further information before confirming an appointment
introduce specific booking requirements for certain appointment types
require a deposit for some appointments or appointment categories

Where a deposit is required, this will be explained at the time of booking.

Consultations

Consultations are intended to provide the opportunity to:

discuss your goals and concerns
review treatment areas of interest
assess suitability
discuss appropriate treatment options
explain pricing relevant to the treatment options discussed
decide on the most appropriate next steps

A consultation does not guarantee that treatment will be recommended or carried out.

Pricing

Prices shown on the website are intended as a guide unless stated otherwise.

Some treatments are shown on a from basis because final pricing may depend on:

the agreed treatment plan
the area being treated
the amount of product required
individual suitability and treatment approach

Clear pricing information relevant to the treatment options discussed should be provided during consultation.

Laguna Aesthetics reserves the right to update pricing at any time without notice. However, confirmed booking terms already agreed with a client will normally be honoured unless a clear error has occurred.

Cancellation and rescheduling

Laguna Aesthetics requests that clients provide at least 24 hours’ notice if they need to cancel or reschedule an appointment.

This applies to:

consultation appointments
treatment appointments

Providing adequate notice helps protect appointment availability and reduces the risk of missed treatment time.

Where less than 24 hours’ notice is given, or where a client does not attend an appointment, Laguna Aesthetics reserves the right to apply the cancellation terms in force at the time of booking.

Deposits

Laguna Aesthetics may require a deposit for some appointments, appointment types or future online booking arrangements.

Where a deposit applies:

the deposit requirement should be explained at the time of booking
the amount and terms should be made clear before the appointment is confirmed
the deposit may be retained if the client gives less than 24 hours’ notice, does not attend, or otherwise cancels in a way that falls within the cancellation terms explained at booking

Laguna Aesthetics reserves the right to introduce, amend or remove deposit requirements at any time.

Late arrival and non-attendance

If a client arrives late, Laguna Aesthetics will try to accommodate the appointment where possible, but this may not always be possible without affecting other bookings.

Where lateness makes it impractical or inappropriate to continue with the appointment as planned, Laguna Aesthetics reserves the right to shorten, rearrange or cancel the appointment.

Where a client does not attend an appointment, Laguna Aesthetics reserves the right to treat the appointment as a no-show and apply the cancellation/deposit terms explained at the time of booking.

Cancellation by Laguna Aesthetics

Laguna Aesthetics reserves the right to cancel, rearrange or postpone an appointment where reasonably necessary, including at short notice in exceptional circumstances.

Examples may include:

practitioner illness or unavailability
clinical or safety concerns
unforeseen operational issues
events outside reasonable control

Where Laguna Aesthetics cancels an appointment, reasonable efforts will be made to offer the client the earliest convenient alternative appointment.

Where a deposit has been paid for an appointment cancelled by Laguna Aesthetics, the deposit will be rebooked to the rearranged appointment or refunded, as appropriate.

Laguna Aesthetics will not be liable for indirect loss, inconvenience, travel costs, loss of earnings, or other expenses arising from an appointment being cancelled or rearranged.

Treatment suitability and outcomes

All treatment decisions are made on an individual basis following consultation and assessment.

Laguna Aesthetics does not guarantee:

that a treatment will be suitable for every client
that a client will be offered a specific treatment
that a specific result or outcome will be achieved

Individual responses to aesthetics treatments vary, and outcomes depend on a range of factors including anatomy, skin condition, product selection, healing response, aftercare and wider clinical considerations.

Client responsibilities

Clients are expected to:

provide information honestly and accurately where relevant to booking, consultation and treatment
attend appointments on time where possible
ask questions if anything is unclear
follow any pre-treatment preparation guidance provided
follow any post-treatment aftercare guidance provided
notify Laguna Aesthetics promptly if they need to cancel or reschedule

Failure to provide accurate information may affect treatment suitability, appointment planning or the ability to provide services safely and appropriately.

Independent clinical responsibility

Administrative matters such as enquiries, appointment booking, reception support and payment administration are handled under the Laguna Aesthetics business-side arrangements, while clinical consultation, assessment, treatment decisions, clinical records and related treatment responsibility rest with the independent practitioner.

This distinction is important and applies throughout the client journey.

Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law:

Laguna Aesthetics excludes liability for indirect or consequential loss arising from use of the website
website content is provided on an information basis only
no warranty is given that the website will always be uninterrupted, error-free, or available at all times

Any treatment-related liability should be considered in light of the distinction between administrative/business-side support and the independent practitioner’s separate clinical responsibility.

Intellectual property

Unless otherwise stated, the content of this website, including text, branding, graphics, layout and original images, belongs to Laguna Aesthetics and/or its licensors and may not be copied, reproduced or reused without permission.

This does not apply where third-party materials are used under licence or other permission.

Links to third-party services or websites

This website may, now or in future, contain links to third-party websites, booking systems, social media platforms or service providers.

Laguna Aesthetics is not responsible for the content, availability or privacy practices of third-party sites or platforms, and clients should review the relevant terms and privacy information of those providers separately.

Privacy and data protection

Use of personal data is governed by the Laguna Aesthetics Privacy Policy.

Clients should read the Privacy Policy alongside these Terms & Conditions.

Changes to these Terms & Conditions

Laguna Aesthetics may update these Terms & Conditions from time to time to reflect changes in services, booking processes, legal requirements or business operations.

The latest version will be published on the website.

Contact

If you have any questions about these Terms & Conditions, please contact:

Laguna Aesthetics

139 Alexandra Road

London SW19 7JY

Email: hello@lagunaaesthetics.co.uk

Telephone: 07463 969 087